Answers To

Frequently Asked Questions

How do my guests join my room?

To invite guests, all you have to do is click “Share Link” from your venue and include this link in your calendar invitation and they can join through Google Chrome.

‍

Guests do not need to login to use Rally - they just have to login with their name and they’re good to go!

Rally has the best experience on Google Chrome on your laptop or desktop (we’re not mobile friendly yet!). Remember to share the one-pager with your guests before the event!

What’s the difference between venue, room and table?

The venue is the main landing page where all guests first enter. From the venue, you can choose which room you want to go into. Inside each room, you can join and start different tables.

‍

What’s the difference between a Host and a Guest?

There are two types of users on Rally:

Hosts
Guests

Hosts (if you’re the account owner of the venue then you are the main host) can edit the venue name, description and room names and descriptions as well as open and close the rooms.

‍

Inside each room, only hosts have the ability to “Go on Stage” to make an announcement to the room, broadcast a message across venues, shuffle guests around in the room, and make others hosts as well.

Go on Stage to make an announcement to the rest of the room.

‍

Shuffle everyone around into different groups.

‍

As a guest, you can join any table you want to join in on the conversation, start a new table with someone, and move between different rooms.

‍

Join different tables to join a conversations.

‍

Is Rally secure?

You can read up on our security and privacy terms here.

And couple things to note:

- All video calls are encrypted, and we do not record or store any videos on our servers.

- Each venue link is unique and is impossible to guess (no zoom bombing!)

- If you are using Rally with a team, ask us about configuring Single Sign-On (SSO).

How can I avoid network/connection issues?

Here are a few things you can do to minimize network/connectivity issues:

Stay close to your WIFI router. Generally within 30 feet is ideal, though the closer, the better.
If you are using a VPN, try turning it off, or switching to a different network. Longer-term connections through a VPN are often dropped due to the proxied nature of VPN services, and corporate firewalls behind a VPN may block our service.
Turn off any unnecessary programs that may be using your internet bandwidth or accessing your camera, and thus competing for the same limited resources that Rally needs. For example, DropBox or iCloud syncing should be paused.
Refresh your browser. This can often be a quick way to clear up intermittent lag.

What Devices, Browsers and Operating systems are compatible?

Rally is fully compatible with Google Chrome on laptop or desktop computers, on all operating systems. Please use Chrome version 72 or later.
Rally currently does not work well on mobile phones or tablets. We're working on mobile compatibility!

It says my mic and camera is blocked. How do I fix that?

There are a couple reasons why the camera is blocked:

Rally requires a camera to access the rooms so if you don’t have a camera on your laptop or desktop, you will not be able to join
Your camera is being used by another app

We recommend closing any other applications that uses your camera (Zoom, Hangouts or another Rally tab) and opening up Rally again. If that still doesn’t work, please close Chrome completely and re-open the application.

How can I contact you?

Of course! You can always contact us at hello@rally.video

How do I move between tables?

When you first enter a room, you'll be at a table by yourself until you join another table by clicking "Join" where a group of others are sitting.

Clicking Join will allow you to join a table. If you see a lock symbol, it means they locked their table for a private conversation.

‍

What's the recommended upload/download speed?

Our recommendation is to have at least 3 Mbps upload and 3 Mbps download speeds.

‍

However, note that because Rally is built on WebRTC, upload/download speeds are not the sole determining factor of call quality. Packet loss is also important to minimize. The easiest thing you can do to minimize packet loss is to make sure you are close to your wifi router. Also, as a general rule, the newer your device is, the better you'll find the quality of the video and audio to be. Computers that are over 5 years old tend to have difficulty achieving the same performance as newer devices.